Processing Time

Orders are processed through Monday - Friday. All orders placed before 12 noon GMT Monday - Friday will be processed on the same day providing all security checks are passed. Estimated shipping times will then be effective which can be found below.

Shipping Time

These delivery times take effect AFTER your order has been dispatched.

UK - DHL EXPRESS - (1-2 working days) - £6.00 

EU - DHL EXPRESS (1-3 working days) - £15

USA - DHL EXPRESS (2-3 working days) - £25

CANADA - DHL EXPRESS (3 - 4 working days) - £25 

REST OF THE WORLD - DHL EXPRESS (2 -10 working days) - £30 

Delivery times can vary due to customs clearance which we have no liability or control over. Customers are advised to monitor their order tracking information and must notify us within 7 days from dispatch if there are any problems with the delivery. Any delivery problems or loss reported after the 7 days can no longer be investigated or compensated.

 

Lost Orders

If your order is lost in transit we are more than happy to provide you with a replacement or full refund. However, once there is proof of delivery, we can no longer be held responsible.

Taxes and Duties

As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping too. Payment of these amounts will be necessary to release your order from customs on arrival. If the item gets returned to us as a result of unpaid duties, shipping charges and return fees of 20% OR full amount whichever greater will be deducted from the refund.

Note: We do not ship to PO BOX addresses. If an order is placed for a delivery to a PO BOX address, we will reach out to you for an alternative. Shipping times may vary over busy periods and bank holidays.

In the event a return is made to us, shipping costs will not be refunded to you.