Returns and Exchanges

We hope you love your Rozana LDN pieces. If something isn’t quite right, here’s how returns and exchanges work.

Refunds

We offer refunds on eligible items. To request a refund, please email sales@rozanaldn.com within 14 days of receiving your order, including your order number and reason for return.

Once approved, you’ll be given the return address. Please note:

Items must be unworn, unused, and in original condition
All original swing tags and packaging must be intact
Customers are responsible for return shipping costs
We recommend using a tracked service, as we can only issue refunds once the item is received and inspected
Refunds are processed to your original payment method within 7 working days

Exchanges

We offer size exchanges on eligible items. To start your exchange, email us at sales@rozanaldn.com within 14 days of delivery.

Exchanges are subject to the following conditions:

Items must be unused, unworn, and in their original condition
All original tags and packaging must be included
Exchanges are for size changes only (not colours or styles)
Sale items are not eligible for exchange
Exchanges are for different sizes only (not different colours or styles)
Each item can be exchanged a maximum of two times
Customers are responsible for return shipping; we cover the cost of sending the replacement item
If your requested size is unavailable, store credit will be issued

Got questions? Drop us a message at sales@rozanaldn.com — we’re happy to help.

Sale Items

Sale item purchases are final sale only; i.e. not eligible for exchange or returns. However, this does not affect your statutory rights. Faulty or misdescribed sale items are still eligible for a refund, repair, or replacement in line with UK consumer law.

Sale items are:

Anything marked down at a discounted price
Any items where a sale discount code has been applied
Any items where a holiday sale discount code has been applied; Christmas Day, Boxing Day, Easter, Black Friday, July 4th etc.