Rozana LDN does not offer refunds, we run an Exchange Only policy.
To be eligible for an exchange, your item(s) must be unused, unworn and in the same condition as received. The exchange must be requested within 14-days of confirmed delivery via our exchange initiation process (see below). All original packaging with swing tags must be intact and included. We cannot accept exchanges if either of these have been removed and the original packaging has been discarded. Sale item(s) are not eligible for exchange.
You are liable for the return shipping cost. We recommend that you use a tracked delivery service as returns can only be processed once we receive the item(s). Exchanges will be shipped back out to you free of charge. Item(s) can only be exchanged for a different size, not a different colour or style. All item(s) can only be exchanged twice.
In the case of the alternative size no longer being in stock we are more than happy to offer store credit.
In the unfortunate event that you are not 100% satisfied with your item(s), please email sales@RozanaLDN.com to organise an exchange.
Sale item purchases are final sale only; i.e. not eligible for exchange. Sale items are:
- Anything marked down at a discounted price
- Any items where a sale discount code has been applied
- Any items where a holiday sale discount code has been applied; Christmas Day, Boxing Day, Easter, Black Friday, July 4th etc.