Shipping and Returns

Domestic Delivery

ALL UK ORDERS ARE SENT VIA A TRACKED DELIVERY SERVICE. ONCE YOU PLACE YOUR YOUR ORDER YOU'LL RECEIVE A TRACKING NUMBER BY EMAIL. ALL UK ORDERS TAKE APPROXIMATELY 2-4 WORKING DAYS TO ARRIVE ONCE DISPATCHED. FOR PRE-ORDER ITEMS PLEASE TAKE NOTE OF THE DISPATCH DATE.

International Delivery

INTERNATIONAL DELIVERIES CAN TAKE UP TO 7 DAYS TO ARRIVE AFTER DISPATCH DEPENDING ON THE LOCATION. ROZANA LDN WILL TRY TO ENSURE WE DELIVER WITHIN THE TIME STATED BUT WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS CAUSED BY CUSTOMS OF THE DELIVERY COUNTRY.

ALL TAXES OR CUSTOMS COSTS THAT MAY BY INCURRED ARE THE CUSTOMER'S RESPONSIBILITY AND ARE CHARGED AT THE DISCRETION OF THE DELIVERY COUNTRY. 

ALL INTERNATIONAL DELIVERIES NEED TO BE SIGNED FOR.

Returns and Exchanges

IN THE UNFORTUNATE EVENT THAT YOU ARE NOT 100% SATISFIED WITH THE ITEM(S), PLEASE EMAIL SALES@ROZANALDN.COM FIRST TO ORGANISE A RETURN OR EXCHANGE.

ITEM(S) ARE ACCEPTED FOR REFUND OR EXCHANGE IF RETURNED IN APPROVED AND RE-SALEABLE CONDITION WITHIN 14 DAYS FROM WHEN IT ARRIVES AT THE DELIVERY ADDRESS.

YOU ARE LIABLE FOR THE RETRUN SHIPPING COST. WE RECOMMEND THAT YOU USE A TRACKED DELIVERY SERVICE AS RETURNS OR EXCHANGES CAN ONLY BE PROCESSED ONCE ITEM(S) ARRIVES BACK WITH US. EXCHANGES WILL BE SHIPPED BACK OUT TO YOU FREE OF CHARGE. YOU CAN ONLY EXCHANGE ITEM(S) FOR A DIFFERENT SIZE, NOT A DIFFERENT COLOUR OR STYLE.

IN THE CASE OF THE ALTERNATIVE SIZE NO LONGER BEING IN STOCK WE ARE MORE THAN HAPPY TO OFFER A STORE CREDIT OR SEND THE ORIGINAL ITEM(S) BACK TO YOU FREE OF CHARGE.

ALL SALE ITEMS ARE FINAL SALE, THEY CAN'T BE RETURNED OR EXCHANGED.

IF THE ITEM(S) ARE RETURNED DAMAGE/NOT IN A RE-SALEABLE CONDITION THE RETURN WILL BE REJECTED. IF YOU WANT TO THE ITEM TO BE RETURNED TO YOU IT WILL COST AN ADDITIONAL £8 (UK), £10 (EU) AND (£15 REST OF THE WORLD) EXCLUDING ANY CUSTOMS CHARGES.

ANY REFUNDS WILL BE ISSUED BACK TO THE ORIGINAL METHOD OF PAYMENT USED TO PURCHASE THE ITEM(S). WE WILL PROCESS REFUNDS WITHIN 14 WORKING DAYS OF RECEIVING THE ITEM(S). PLEASE NOTE THAT YOUR BANK MAY TAKE LONGER TO PROCESS THIS.

ANY ORIGINAL SHIPPING FEES ARE NOT REFUNDABLE. 

IF YOUR PACKAGE IS LOST IN TRANSIT WE ARE MORE THAN HAPPY TO PROVIDE YOU WITH A REPLACEMENT OR FULL REFUND. HOWEVER, ONCE THERE IS PROOF OF DELIVERY WE CAN NO LONGER BE HELD RESPONSIBLE.